100% Satisfaction Guarantee

our Satisfaction Guarantee is simple, we want you to have the best experience possible when purchasing our products or using our services!  If for any reason PC Good Guys technicians are unable to resolve your computer problem or you are unsatisfied with our service, we will issue a refund of your full purchase.  It’s our way of gaining your trust and making sure you have a positive experience with PC Good guys!  We strive to be your one and only source for PC Sales & Service and we’ll go above and beyond to ensure you are happy!!
Partial exemptions for our guarantee apply for our “Data Recovery” and “Virus Removal” service. They are as follows:
  • If you wish to have a refund for our “Data Recovery” service due to either partial recovery or no recovery, we will work with you to determine whether or not you’d like to pay for the partial data or be refunded the entire amount and keep no data.  pcgoodguys.net does not guarantee the recovery of your data and does not hold any responsibility over your data, therefore, we will not charge you if we cannot recover your data.
  • If you purchase our “Virus Removal” service and are satisfied upon completion of the service, the sale is final. A refund cannot be awarded if you purchase our service, have the virus removed, and proceed to re-infect your system at any time after our service is complete. We are responsible for virus removal but not for your PC’s protection after the service has been performed.